NPS Germany: one cleaning free per year (including sensor cleaning), normal repair is one day. On the other hand, there is no NPS in New Zealand (there is CPS, though, so no wonder you see so many Canon pros there).
It finally dawned on me that Nikon needs three levels:
- D3, D3s, D3x, D3xs: premium price, premium support.
- D300, D300s, D700, D700s, D700x: prosumer price, prosumer support.
- D3000, D4000, D5000, D90: consumer price, consumer support.
It's as simple as that. All Nikon needs to do is come up with a consistent and clear definition of what those three support levels mean and how they're accessed. As should be obvious, Nikon doesn't currently have that kind of clarity in their support system right now.