"Along with enhancing service, Canon U.S.A. will now extend its CPS hotline service to provide 24-hour-a-day, seven-day-a-week technical support to all CPS members. A separate international customer support number will also be made available to US-based professionals traveling and working abroad." That's direct from their press release announcing this and the addition of a third repair facility here in the US. I don't think I need to comment, you can guess what I'd write ;~).