I continue to receive a steady stream of "can't update my Capture NX2 due to rejected serial number" messages from readers. If I'm getting a steady stream, Nikon must be getting a much larger number of these. But consider the following example:
"Having upgraded to latest version, could not open without a product key code. Called Nikon twice and requested temporary but to no avail. Sitting here with $4000 or Nikon equipment and can’t open a RAW picture. It someone handed me a Canon right now I would trade I am so aggravated. This started when I bought a D90 and NX1 would not support it and Nikon would not upgrade me to NX2 without paying for full version. So I have actually paid for it twice and being forced to consider paying for it a third time by buying a new product registration.
Earlier this year I wrote that I no longer recommend Capture NX2 as a raw converter. Nikon's latest gaffe--and it's a huge gaffe that needs immediate and complete resolution--just reinforces my recommendation withdrawal. So I repeat: I do not recommend that you use Nikon Capture NX2 as your raw converter. It's not just the software itself, the problem now also includes the policies of the company behind the software.