NPS Renewals

It's the end of the year, so those whose three-year NPS membership was up for renewal have been sent renewal notices. Despite complaints to the contrary, nothing much has changed in terms of the requirements other than the fact that a consumer body, the D7000, can now count as a one of your two pro bodies. Nikon has required a credit card and shipping account on file for some time now. It saves time and expedites the process for NPS priority repairs. A lot of people who were getting courtesy renewals or were grandfathered never noticed that, but now that they have to actually fill out the renewal form online, you can't get past all the specific requirements.

And speaking of requirements, NPS members need to read the headings on that online form carefully (as do some Nikon employees, who apparently didn't notice the format, because they couldn't explain it to at least two pros I know of): There is one pop-up menu at the top from which you select all qualifying cameras and lenses, and multiple pop-ups down below from which you can select "other registered" equipment. People are getting confused because they pull up the bottom menu for Zoom lenses, for example, and don't see the 14-24mm, 24-70mm, or 70-200mm on it. That's because those are qualifying lenses and they're on the qualifying popup at the top (at the bottom of a long list, which makes it easy to miss that they're there).

I was amused at one email response from Nikon to a pro that I was forwarded. I was able to explain what Nikon couldn't (that pop-up thing), so I guess I'll now refer to my Nikon user email support as "suitable for consumers and NPS pros." ;~) Just kidding. I simply try to make sense of a confusing world without creating too much additional confusion myself.

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