Random Statistic of the Week

Care to explain this? These are customer ratings of two cameras, with 1 being the lowest rating, 5 being the highest.

Camera One (average: 4.85 rating):

  1. 3 responses
  2. 1
  3. 1
  4. 12
  5. 180

Camera Two (average: 4.02 rating):

  1. 16 responses
  2. 9
  3. 18
  4. 9
  5. 87

Camera One is the D700, while Camera Two is the D800. The numbers came from Amazon US customer ratings a couple of days ago, so there obviously are issues right from the start, as Amazon's customer-entered reviews aren't necessarily without bias.

But my point isn't the exact number, it's that this is what happens when a camera company remains silent when they have a critical issue facing even a modest number of users. You guessed it: most of the non 5 ratings for the D800 mention the left sensor focus problem. The interesting thing is this: I've now found three sources of data in addition to my own that all suggest that the number of early D800's with problems, imagined or real, was well above 20%, and probably more like 33%. When that many customers think they have a problem, you as the manufacturer have a problem, simple as that. To not get in front of that and fix that impression tends to have longer-term consequences.

Nikon's continued silence boggles the mind.

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